COVID-19
Customer Notice
As per the public health authority’s guidelines, wearing a mask or face covering is now mandatory for all customers and employees at branches, points of service and ABMs.
Latest updates
April 09, 2021 Canada Emergency Business Account Program now available [+]
March 31, 2021 CEBA – Application Deadline Extension [+]
Applicants now have until June 30, 2021 to apply for a $60,000 CEBA loan or the $20,000 expansion.
More details
January 08, 2021 Curfew: our advisory services will be closing earlier [+]
Due to the curfew announced by the provincial government, our remote and in-branch advisory services will now be closing by 7 p.m. at the latest until further notice.
Please check the locator for your branch’s schedule.
December 09, 2020 CEBA – $20,000 of additional assistance available [+]
November 02, 2020 Canada Recovery Benefit (CRB) [+]
A new financial assistance offered by the Government of Canada.
More details
See older posts
November 02, 2020 End of the Canada Emergency Response Benefit (CERB) [+]
October 28, 2020 CEBA – Deadline Extension and Changes to Eligibility Criteria [+]
You have until December 31, 2020, to submit your request. Also, businesses having opened a commercial account after March 1, 2020 can now file an application.
More details
October 01, 2020 Personal Banking - End of our relief measures [+]
September 02, 2020 CEBA Application Deadline Extension [+]
You now have until October 31, 2020, to submit a loan application.
More details
August 21, 2020 4-week extension to CERB [+]
July 20, 2020 Mandatory masks or face coverings [+]
New preventive measures to protect our customers and employees.
More details
July 20, 2020 Changes to the CEBA criteria [+]
Eligibility criteria expanded to the Canada Emergency Business Account.
More details
June 29, 2020 Broadening of Eligibility Criteria for the PACTE [+]
The tourism industry can now benefit from the program.
More details
June 15, 2020 Visa minimum payment deferral [+]
June 04, 2020 Changes to the mortgage and personal loans payment deferral [+]
May 27, 2020 Reopening of branches in shopping malls [+]
May 26, 2020 Changes to the Canada Emergency Wage Subsidy (CEWS) [+]
Changes have been made to the program’s characteristics.
More details
May 20, 2020 Canada Emergency Commercial Rent Assistance (CECRA) [+]
A new program for commercial buildings owners is offered by the CMHC.
Find out more
May 12, 2020 Changes to the Business Credit Availability Program (BCAP) [+]
Changes have been made to the BCAP’s characteristics.
More details
May 05, 2020 Extension of reduced branch opening hours [+]
May 04, 2020 FAQs on personal finances [+]
Our FAQs on personal finances is now available.
More details
April 28, 2020 Concerted Temporary Action Program for Businesses [+]
A new program offered in partnership with Investissement Québec is now available.
More details
April 24, 2020 Canada Emergency Wage Subsidy (CEWS) [+]
April 21, 2020 Business Credit Availability Program (BCAP) [+]
A new program offered in partnership with Export Development Canada is now available.
Find out more
April 16, 2020 Visa payment deferral [+]
April 15, 2020 Mortgage payment deferral [+]
Our mortgage payment deferral form is now available.
Find out more
April 13, 2020 Direct deposit enrolment is now available through LBCDirect [+]
April 09, 2020 Canada Emergency Business Account Program now available [+]
April 09, 2020 Our Visa relief measures [+]
Deferral of minimum Visa payments and reduced interest rate
Learn more
April 06, 2020 Canada Emergency Response Benefit (CERB) [+]
Direct deposit is the quickest way to receive the Benefit payment in your bank account.
Learn more
March 31, 2020 Message from President and CEO François Desjardins [+]
March 26, 2020 Reducing opening hours [+]
In order to prevent the spread of the coronavirus, Laurentian Bank is reducing opening hours at its branches and points of service.
March 24, 2020 Increase in the payWave payment limit [+]
March 23, 2020 Temporary closure of some branches [+]
March 18, 2020 Measures to support our Personal and Business customers [+]
March 14, 2020 Message from President and CEO François Desjardins [+]
Our teams are here to help you
Like you, we’ve been closely monitoring this unique global health crisis. We are committed to being there for you, both remotely and at a branch, however the situation unfolds. Our team is ready to do whatever it takes to support you.
True to our mission to help our customers improve their financial health, our team of professionals is there to guide and assist you in understanding everything that is happening and help you plan for a better financial future.
We’re here to advise you
Invest, borrow or cash in? It’s understandable to have questions about your investments or your financing products right now. It’s also the perfect time to take stock of your financial health. Talk to an advisor to create or update your budget and discuss your financial strategy. Take advantage of personalized advice tailored to your situation so you can make informed decisions.
Consult our FAQs on personal finances and read the LBC News article on budget planning.
Financial measures to help you
Our commitment to support you financially
Laurentian Bank Financial Group (LBCFG) is committed to supporting its personal and business customers during the COVID-19 pandemic. Since everyone’s situation is unique, we will work to find solutions on a case-by-case basis.
Relief measures for personal customers [+]
Visa minimum payment deferral and reduced interest rate
Please note that the period to submit a request for a minimum monthly payment deferral has ended.
We hope that this financial assistance gave you the helping hand you needed.
However, if you are still experiencing financial hardship due to the pandemic and you have questions about your Visa credit card, don't hesitate to call your advisor or contact your branch. As everyone’s financial situation is unique, we will carefully review it to see which solutions can be offered.
Book a phone appointment.
You have questions about our Visa relief measures?
Please consult our
FAQs.
Mortgage and personal loans
Please note that the period to submit a request for a mortgage payment deferral has ended.
If you benefited from this financial assistance, we hope it gave you the helping hand you needed.
However, if you are still experiencing financial hardship and you have questions about your mortgage deferral or personal loan, don't hesitate to call your advisor or contact your branch. As everyone’s situation is unique, we will carefully review it to see which solutions are available.
Book a phone appointment.
Government support measure
Canada Emergency Response Benefit (CERB) now ended [-]
Please note that this financial assistance from the Government of Canada has ended and been replaced by the Canada Recovery Benefit (CRB).
For more information
Canada Recovery Benefit (CRB) [-]
This financial assistance aims to support employed and self-employed individuals who are directly affected by COVID-19 and are not entitled to Employment Insurance (EI) benefits.
If you are eligible for the CRB, you can receive $1,000 ($900 after taxes withheld) for a 2-week period, up to a total of 26 weeks (eligibility periods between September 27, 2020 and September 25, 2021).
To find out more about the eligibility criteria and how to apply,
visit this page.
Receive your CRB faster by signing up for the Canada Revenue Agency’s (CRA) Direct Deposit through LBCDirect.
Find out more
Relief measures for business customers [+]
By specializing our teams over the years, we have developed solid knowledge of your sector that has allowed us to optimize our support during difficult times like we are currently experiencing. We are prepared to carefully evaluate which of the solutions available is best suited to your reality:
- Depending on your situation, you could benefit from a capital moratorium.
- We can also review with you the terms of your financing.
- With the aim of reacting as quickly as possible to the situation’s evolution, we have deployed the most appropriate tools to accelerate the implementation of these relief measures.
Each situation is assessed individually and the measures offered will depend on the extent of the impact the COVID-19 situation has on your business.
We invite our business customers in immediate need to contact their Account Manager to discuss solutions tailored to each situation.
Government support measures
We are also working in partnership with other government entities such as EDC, Investissement Québec and the BDC to offer additional support options to our customers. We will keep you informed of the different programs available as they become official.
Canada Emergency Business Account (CEBA) [-]
Important: The deadline to submit your application is June 30, 2021.
Businesses having opened a commercial account after March 1, 2020 can now file an application.
Subsequent to the Government of Canada’s broadening of eligibility criteria, businesses that do not presently have a commercial account and are currently operating with a personal account can now open a business account so as to have access to the loan. As the opening of a business account is a process requiring certain documents and information, we advise businesses to verify their eligibility for the program beforehand using the Government’s
CEBA Pre-Screen Tool. You can then contact your branch or business centre team to proceed with opening your business account prior to filing your CEBA application.
Additional $20,000 loan now available: The government is now offering businesses, and not-for-profits eligible for CEBA loans and that continue to be seriously impacted by the pandemic to access to an interest-free loan of $20,000 in addition to the original CEBA loan of $40,000.
The Federal Government has announced the establishment of a new Canada Emergency Business Account Program. This initiative will allow businesses to obtain a Government-guaranteed loan of $40,000 interest-free for a period of 3 years with a grant of 25% (maximum $10,000), if repaid in full by December 31, 2022. The additional $20,000 loan is also being offered with a grant of $10,000 if it is reimbursed in full by no later than December 31, 2022.
Eligibility Criteria
To qualify, businesses will need to demonstrate they paid between $20,000 and $1,500,000 in total employment income in the 2019 calendar year or less than $20,000 in total employment income in the 2019 calendar year and have eligible non-deferrable expenses between $40,000 and $1,500,000.
Canada Emergency Wage Subsidy (CEWS) [-]
The Canada Emergency Wage Subsidy (CEWS) program helps enterprises to re-hire workers, helps prevent further job losses, and eases businesses back into normal operations.
The Government of Canada announced the extension of this subsidy for eligible employers until
June, 2021.
Eligibility Criteria
- Be an eligible employer.
- Have experienced an eligible reduction in revenue.
- Have had a CRA payroll account on March 15, 2020.
For all the details on eligible employers and eligible reduction in revenue, please visit the
Government of Canada website.
Make a request
Visit the Government of Canada website to
submit a request. You can get your wage subsidy by cheque by mail or with direct deposit.
Important: To submit a request, you need to select
Option 2 – Using a CRA user ID and password.
Register to Direct Deposit
CRA website
Registration for direct deposit on the CRA website requires an activation code sent out by mail. Allow extra time before receiving it.
Here’s how to register for Direct Deposit :
- Log on to the Canada Revenue Agency (CRA) page.
- Open a session by clicking on option 2 “Using a CRA user ID and password” to access your Account.
- Upon opening your session, go to the “Related services” section and click on “Arrange my Direct Deposit”.
-
Then enter your bank account information (branch number, institution number, account number). These three numbers appear on the bottom of your cheque. When registering for direct deposit to receive the Canada Emergency Wage Subsidy Program, please use your payroll account.
Export Development Canada Business Credit Availability Program (BCAP)
In partnership with Laurentian Bank, Export Development Canada (EDC) is launching the Business Credit Availability Program (BCAP). EDC guarantees the financing so that businesses can have access to additional credit facilities to finance operating costs such as salaries.
Characteristics
- The financing will be available through a term loan. The maximum term of the loan is extended to 5 years (compared to 1 year initially). Loans with a term shorter than 5 years will be eligible for renewal, subject to approval.
- The loan can now be used to honour debt obligations (interest payments, equipment financing contracts, etc.), as well as to cover everyday operating costs (rent, payroll, etc.).
- The maximum loan amount is $6.25 million per business.
Eligibility Criteria
- Existing and new Laurentian Bank clients are eligible.
- The program is offered to all businesses, whether they have export sales or not.
Exclusions
- The product cannot be used for the repayment or refinancing of debt, dividend payouts, shareholder loans, bonuses, stock buybacks, option issuance or increases to executive compensation.
Request Submission Process
For more details on eligibility criteria and to submit a request, please contact your account manager first.
You can also visit the
EDC website.
If you do not know who your account manager is, please contact us at
servicesauxentreprises@banquelaurentienne.ca.
Investissement Québec’s Concerted Temporary Action Program for Businesses (PACTE) [-]
In partnership with Investissement Québec (IQ), we are offering the Concerted Temporary Action Program for Businesses (PACTE). IQ is guaranteeing your financing so as to provide you with access to financial assistance aimed at helping you deal with temporary cash flow shortages.
Since September 30, 2020, PACTE’s eligibility criteria have been reviewed for businesses located in a Red Zone and ordered to close.
Since June 17, 2020, businesses operating within the tourism sector, such as tourist accommodation establishments and tourist attractions, are now able to benefit from the program.
Please contact your account manager for all the details, or visit the
Investissement Québec website.
Characteristics
- The new financing could be offered to businesses in the form of a term loan or line of credit.
- The amount of financing being offered is a minimum of $71,500.
Eligibility Criteria
Businesses operating in Quebec, including cooperatives engaged in commercial activities.
Eligible businesses must have a history of satisfactory profitability but are currently experiencing temporary difficulties related to COVID-19. They must also demonstrate the likelihood of returning to profitability once their commercial activities get back to normal.
Exclusions
- Businesses cannot be under the protection of the Companies’ Creditors Arrangement Act or the Bankruptcy and Insolvency Act.
- Businesses operating in certain industry sectors.
Application Process
For more details on eligibility criteria or to apply, please contact your account manager.
You can also visit the
IQ website.
If you do not know who your account manager is, please contact us at
businessservices@laurentianbank.ca.
Need additional credit?
Please talk to your advisor, account manager or contact us at 1-800-252-1846. We’ll evaluate which solutions are tailored to your situation.
You have questions, we’re here for you.
Consult our FAQ's.
For your financial services
Call us to talk it over
Personal Customers
Our teams are here and ready to help and advise you with your financial needs during regular business hours (phone appointments only). Banking transactions, financial services and advisory services can be completed by phone.
Find out more about the initiatives we’ve put in place to guide and advise you remotely.
Business Customers
Our teams are here and ready to help you and advise you with your financial needs during normal business hours (phone appointments only). We have implemented several measures to facilitate your remote transactions.
If you do business with a branch:
If you are doing business with an Account Manager at a business centre:
Reduced business hours remain in effect across our entire network
Please note that our reduced business hours will remain in effect until further notice. Reduce hours are from 10 a.m. to 2 p.m., Monday to Friday, and apply across our entire network.
Our advisors remain available by phone, upon advisory services branch hours, to assist you with your transactions, finances or investments.
Book a phone appointment.
To protect the health and safety of our employees and clients, we have increased our hygiene measures and implemented additional preventive measures at our points of service.
Use our electronic services 24/7
To ensure everyone’s safety, we strongly encourage you to do your banking transactions from the comfort of your own home using the following solutions:
- LBCDirect electronic services, available online or by phone
- Our Telebanking Centre can be reached by dialing 1-800-252-1846 every day, from 8 a.m. to 8 p.m.
You can conduct most of your transactions through Laurentian Bank and THE EXCHANGE®
ABMs networks.
Due to the exceptional situation we’re experiencing right now, the wait time to talk to an agent may be longer than usual. We appreciate your patience.
Hygiene and prevention measures
Your health and safety is our priority
To protect our customers and employees from COVID-19 and following the public health authority’s guidelines, we have implemented preventive measures at our branches, points of service and ABM areas:

For everyone’s safety, we have also put these specific hygiene measures in place:
- Added alcohol-based antiseptic gel and disinfecting wipes
- Installed plexiglass
- Installed two-metre indicators on the floor to ensure social distancing
- Increased cleaning frequency, especially in commons paces: counters, doors, ABMs, etc.
Access to our branches and points of service is prohibited for anyone who has recently travelled, who has been in close contact with someone who has travelled or is exhibiting symptoms, who is experiencing symptoms themselves or who is refusing to wear a mask or face covering. Please conduct your banking transactions remotely, either online via LBCDirect, by phone or by contacting your advisor.
Your savings are protected
During this time of uncertainty, you don’t have to worry about the safety of your deposits. With the Canada Deposit Insurance Corporation (CDIC) protection, your deposits with us are automatically covered for up to $100,000, as well as terms greater than 5 years. Discover how.
How to protect yourself from scams arising from COVID-19
During this pandemic, there are scammers looking to take advantage of the situation. Beware of fraudulent emails trying to trick you into revealing your personal information or clicking on links or attachments containing malware.
Here how to spot a scam to avoid becoming a victim:
https://bit.ly/2Qyig4O.
If you believe you have been a victim of fraud or phishing, please contact our Fraud Prevention Centre (514-284-7570 or 1-800-263-8980).
Also learn how to avoid the latest scams arising from government benefits
With government measures in place, including the Canadian Emergency Response Benefit (ECP), scammers are taking advantage of the situation by sending fake text messages or emails on behalf of the Canada Revenue Agency or a financial institution. The recipient is asked to click on a link to receive government assistance. Please be aware that official institutions will NEVER use this means to notify you that they will be depositing a benefit or that you must click on a link to receive it.
Find out more
FAQ’s
Find all the answers to your questions here