Criminals are taking advantage of the COVID-19 emergency to engage in phishing and fraudulent actions.
Be vigilant and learn how to spot a scam
A new program for commercial buildings owners is offered by the CMHC.
Changes have been made to the BCAP’s characteristics.
Our FAQs on personal finances is now available.
A new program offered in partnership with Investissement Québec is now available.
A new program offered in partnership with Export Development Canada is now available.
Our Visa payment deferral form is now available.
Our mortgage payment deferral form is now available.
Deferral of minimum Visa payments and reduced interest rate
Direct deposit is the quickest way to receive the Benefit payment in your bank account.
In order to prevent the spread of the coronavirus, Laurentian Bank is reducing opening hours at its branches and points of service.
Laurentian Bank has announced an increase in the contactless payment (payWave) limit for Laurentian Bank Visa cardholders.
In line with the provincial government’s guidelines, some branches located in shopping centres will temporarily close until May 1, 2020.
Like you, we’ve been closely monitoring the unique and ever-changing global health crisis. We are committed to being there for you, our customers, however the situation unfolds, and our team is ready to do whatever it takes to support you.
True to our mission to help our customers improve their financial health, our team of professionals is there to guide and assist you in understanding everything that is happening and help for a better financial future.
Invest, borrow or cash in? It’s understandable to have questions about your investments right now. It’s also the perfect time to take stock of your financial health. Talk to an advisor to create or update your budget and discuss your investment strategy. Take advantage of personalized advice tailored to your situation so you can make informed decisions.
Laurentian Bank Financial Group (LBCFG) is committed to supporting its personal and business customers during the COVID-19 pandemic. Since everyone’s situation is unique, we will work to find solutions on a case-by-case basis, and customers may be eligible for relief measures.
Please talk to your advisor, account manager or contact us at 1-800-252-1846. We’ll evaluate which solutions are tailored to your situation.
Consult our FAQ's.
Our teams are here and ready to help and advise you with your financial needs during regular business hours. Banking transactions, financial services and advisory services can now be completed by phone.
Our teams are here and ready to help you and advise you with your financial needs during normal business hours. We have implemented several measures to facilitate your remote transactions.If you do business with a branch:
To protect the health and safety of our employees and clients, we will be maintaining our reduced business hours, from 10 a.m. to 2 p.m., across our entire network. In addition, all branches located in shopping malls will remain closed until further notice.
Use our branch locator tool to find out branch business hours and the phone number to reach your advisor or your account manager.
To ensure everyone’s safety, we strongly encourage you to do your banking transactions from the comfort of your own home using the following solutions:
You can conduct most of your transactions through Laurentian Bank and THE EXCHANGE®
Due to the exceptional situation we’re experiencing right now, the wait time to talk to an agent may be longer than usual. We appreciate your patience.
Find all the answers to your questions here
During this pandemic, there are scammers looking to take advantage of the situation. Beware of fraudulent emails trying to trick you into revealing your personal information or clicking on links or attachments containing malware.
Here how to spot a scam to avoid becoming a victim:
If you believe you have been a victim of fraud or phishing, please contact our Fraud Prevention Centre (514-284-7570 or 1-800-263-8980).
With government measures in place, including the Canadian Emergency Response Benefit (ECP), scammers are taking advantage of the situation by sending fake text messages or emails on behalf of the Canada Revenue Agency or a financial institution. The recipient is asked to click on a link to receive government assistance. Please be aware that official institutions will NEVER use this means to notify you that they will be depositing a benefit or that you must click on a link to receive it.