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eStatements

Termination of epostTM service

Canada Post will be ending its epostTM service in 2022. Your last epostTM statement will be sent to you in October 2022. If you wish to keep your current epostTM statements on file, you can download or print your statements.

Laurentian Bank will continue to offer eStatements after epostTM is terminated. Rest assured that we will provide you with updates regarding changes to your eStatements delivery.

More information
1.What are eStatements?

eStatements are electronic versions of paper bank statements for all your eligible accounts. Instead of receiving paper statements in your mailbox, you’ll have access to your statements on LBCDirect which you can view, print and download.


2.How are eStatements different from paper statements?

eStatements look the same and display the same information as paper statements, but they don’t arrive in your mailbox. eStatements are securely stored within your LBCDirect account for up to 7 years.


3.Is there a fee for eStatements?

No, there’s no fee to receive Laurentian Bank eStatements. A monthly fee may apply for paper statements. Personal banking customers can refer to My Money guide. Commercial banking customers can refer to My Transaction Tools.


4.Do all customers have access to eStatements?

All customers with online access to LBCDirect can sign up for eStatements.


5.Why should I sign up for eStatements?

Secure
Access your statements and bills securely on LBCDirect. Only account holders can read them because your personal data is protected.

Accessible
View your statements anytime, anywhere. Receive them directly via LBCDirect while avoiding mail delays.

Practical
Benefit from secure data storage and PDF copies for 7 years. Save on paper and save time by not having to file statements anymore!

Identical layout
Switching over is easy since eStatements are identical to paper statements.


6.How can I enroll in Laurentian Bank eStatements via LBCDirect?
  • Log in to LBCDirect
  • From the main navigation menu, select “My Profile”
  • From My Accounts, select “Statement Preferences”
  • Next, select “eStatements only”
  • Confirm your selection
  • A success message will confirm that your statement preference has been updated.

7.Can I receive both paper and eStatements?

Yes, you can receive paper statements and eStatements; however, a monthly fee may apply for paper statements. Personal banking customers can refer to My Money guide. Commercial banking customers can refer to My Transaction Tools.


8.How can I view my statements?
  • Log in to LBCDirect
  • From the main navigation menu, select “My Accounts”
  • From My Accounts, select “View eStatements”
  • When the “View eStatements” page opens, select the statement you wish to download. You can also save or print your eStatements for your convenience

9.Can I print or save my eStatements?

Yes, you can. You can save your statements in your secure LBCDirect session, print your documents or download PDFs to your computer. Please note that by printing or downloading your statements, your personal information is no longer secure.


10.Will I be notified when I receive a new eStatement?

Yes, you’ll receive an email notification when a new eStatement is available.


11.How often will I receive my eStatements?

The frequency of eStatements will depend on what product you have. Statements will range from monthly, quarterly, and yearly.


12.What types of accounts provide eStatements?

eStatements are available for CAD or USD bank accounts: line of credit, mortgage and Tactical investment accounts. Electronic versions are also available for the Super Statement and personal Laurentian Bank Visa credit card statements.


13.I received the Super Statement in paper format. What will the eStatement look like?

The Super Statement groups the latest transactions for several products in a single document. The eStatement also consolidates this information for the various accounts held. The statements of account for each product are listed one after the other.


14.Can I view my eStatements on the Laurentian Bank mobile app?

No, at this time, you can’t view eStatements on the mobile app. Please sign in to LBCDirect on a compatible browser to view your eStatements. This can be a browser on your desktop or tablet.


15.Are my eStatements stored and if so, for how long?

eStatements are stored and accessible for a period of seven years. Your archive will be built up over time, starting from the date you sign up for eStatements.


16.Why don’t my eStatements open properly in my browser?

If you are having trouble reading your statements, it may be due to a pop-up blocker. Please change your browser settings to disable the pop-up blocker on your computer.


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