Help and FAQ.

Whether you’ve got questions about banking online, your credit card or opening a business account, we’ve got answers.

Personal banking.

Get answers to your questions about LBCDirect, the mobile app, credit cards, banking fees and more.

Business banking.

Need to replace your client card or find our branches? We can answer those questions, and many more.

Transaction updates.

Find the latest updates and answers to your questions about the transactions with Fairstone Bank and National Bank. You can also call our dedicated toll-free line, every day from 8 am to 9 pm ET, at 1-866-499-4886.

Banking transactions and fees.

Deposits and withdrawals