Help and FAQ.

Whether you’ve got questions about banking online, your credit card or opening a business account, we’ve got answers.

Personal banking.

Get answers to your questions about LBCDirect, the mobile app, credit cards, banking fees and more.

Need to replace your client card or find our branches? We can answer those questions, and many more.

Get updates as well as details on all the actions we've taken following the September 2023 service interruption.

Laurentian Bank: Laurentian Bank of Canada

Interac e-Transfer is a registered trademark of Interac Corp. Used under licence.

THE EXCHANGE^® is a registered trademark of Fiserv Inc., licensed for use in Canada by FICANEX Services Limited Partnership.

Regular fees apply to transactions exceeding the limit provided by the banking plan. Fee schedule in force as of June 1, 2025. For further information about this service and banking fees, please refer to the My Money guide (PDF, 445 KB).