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LBC Financial Services

LBCFS

About LBC Financial Services

Founded in 1994 by the Laurentian Bank of Canada (LBC), LBC Financial Services Inc. (LBCFS) is a financial services firm that was incorporated in order to allow the Bank to distribute mutual funds and deposit products as well as offering financial planning services.

Mission Statement

LBCFS is made up of a team of specialized investment representatives who support their clients with strategies for managing their portfolios and improving their financial health. LBCFS representatives focus on providing tailored consulting services, first by carefully analyzing their clients’ personal and financial situation, and then making recommendations and setting up a customized plan that will enable their clients to achieve their financial goals. Since LBCFS representatives are also Laurentian Bank employees, they can see to their clients’ banking needs and guide them through every stage of their lives. Satisfying their clients and building lasting relationships with them is at the heart of what LBCFS representatives do.

As a financial services firm, LBCFS also looks after its clients by ensuring that its representatives comply with the regulations governing mutual funds and financial planning.

There is a possibility that conflicts of interest may arise in connection with the business that LBCFS conducts for you.

A conflict of interest includes any situation where:

  • the interests of different parties such as a client's interests and those of LBCFS or a representative are inconsistent or divergent;
  • a representative may be influenced to put his or her interests ahead of the client’s interest;
  • the monetary or non-monetary benefits available to LBCFS or a representative, or the potential detriment to which LBCFS or a representative may be subjected, may compromise the trust that a reasonable client has in LBCFS or its representative.

LBCFS has adopted policies and procedures to identify, avoid, address and minimize any conflict of interest that LBCFS or its representatives may face in dealing with you. LBCFS is required address any conflicts of interest by exercising responsible business judgment, influenced only by the best interests of clients. If a conflict arises and is unavoidable, LBCFS will take reasonable steps to notify you in writing promptly.

LBCFS or its representatives may be in a position of material conflict of interest. In these cases, LBCFS has controls in place to ensure that they are reviewed and addressed in the best interests of the client. Material conflicts of interest are described in the Relationship Disclosure Document provided at account opening. To obtain a copy, you may contact your mutual fund representative or write to lbcfs@laurentianbank.ca.

Registration

LBCFS is registered in all provinces as a Mutual Fund Dealer. LBCFS is registered in Quebec with the Autorité des marchés financiers in financial planning. In addition, LBCFS is a member of the Mutual Fund Dealers Association which has jurisdiction in the Canadian provinces outside of Quebec.

Comments, suggestions or complaints

Because customer satisfaction is a top priority at Laurentian Bank Group, we’ve put specific measures in place to receive any comments you may have about our policies and quality of service, and to promptly respond if an issue arises that requires us to take corrective action.

If you have comments or complaints about our services, fees or handling of personal information, we suggest you follow these steps.

Link: MFDA

www.mfda.ca

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