Simplify Your Transition
to the New EFT Platform

As a Super Administrator, you need to ensure that your users’ email addresses are always valid. This verification is important because the connection to the new EFT platform will be made via an email address.

To view a user’s email address in the current platform, follow these steps:

1. To view all the users in your organization, open the “User Management” tab.
   
2. Select each user to view their file and verify the email address associated with it.
   
3. If the email address needs to be modified, you can do so in the “Email” section.
   
4. To enter your changes, select “Modify”.
   

We recently sent you documentation by mail in light of the transition to the new EFT platform. This mailing contained the following 2 elements:

• Modification of the New LBC e-Flex Platform’s Usage Fees
• Updated Electronic Funds Transfer Agreement

We encourage you to carefully review these documents and to contact us if you have any questions.

An online information session on the new EFT platform will be offered to clients on April 23, 2025.

This session will enable you to learn how to navigate the new platform as you conduct your daily transactions. A part of the session will be devoted to answering your questions.

To attend this event, sign up by completing the registration form.

Note that this information session will be recorded and available for viewing later on demand.

Register now

Here are some suggested strategies to apply now and even after your transition to LBC e-Flex:

Vigilance and verification

We recommend that you adopt a prudent approach by being sure to conduct appropriate verifications whenever, for example, a supplier asks you to modify their banking information. Comprehensive verification could indeed enable you to detect or prevent a fraudulent attack.

Access management

Be sure to regularly update users’ access to your organization on the EFT platform. This is particularly important when an employee leaves the company or changes roles, because you will need to withdraw or modify their access, or to adjust their limits.

Two-step verification

Two-step verification when connecting to the LBC e-Flex platform will reinforce account security. However, be sure not to share passwords or unique verification codes sent to you via email or text message.

1. Modern and user-friendly interface

   LBC e-Flex will offer a simpler navigation and more intuitive experience than the existing platform. Its new design will be more aligned with our other platforms, such as LBCDirect.

2. Simplified connection and reinforced security

   To connect to LBC e-Flex, you will no longer need a user code. This code will be replaced by your email address. In addition, to enhance efficiency, each User or Administrator will be able to reset their password on their own. We will also be introducing 2-step verification when you connect to the LBC e-Flex platform. This reinforced security function is the same as the one currently in place on LBCDirect. To learn more about 2-step verification, view the FAQ.

   Thanks to this new way of connecting, you will no longer be required to select an image or answer a security question.

3. New type of read-only access

   In addition to the types of access already available to you on the EFT platform, you will now be able to assign read-only access to users of your choice. This access will allow them to review information contained in the LBC e-Flex platform without being able to carry out actions like downloading a file or creating a transaction or template. This increases the security of your account and can reduce the risk of error.

4. Unique access to all your different entities

   More excellent news for clients with numerous entities is the fact that their unique LBC e-Flex access will enable them to access all their entities from a dropdown menu. You will no longer need to manage multiple logins because everything will be grouped in one place.

5. Ability of having multiple initiator codes

   You will be able to have several initiator codes based on the bank account you wish to use and the type of transaction you want to make.

   What is an initiator code?
   An initiator code allows for tracking your transactions in our internal banking system. Each code is linked to one of your bank accounts (according to your instructions) and allows for making debit or credit transactions. An initiator code looks like this: COMPAINC25

   You must know your initiator code(s) when contacting us to follow up on a transaction. For more details, consult the user manual that will be transmitted to you prior to the migration to the new platform.

6. Information banner on the LBC e-Flex platform

   The new platform will feature a banner that will share important information of an operational nature, such as system maintenance dates, holidays and other details that could affect use of the platform. This banner will help you better plan your transactions.

7. Advanced search filter

   You will be able to conduct more precise searches thanks to a number of filters available to you. The advanced search filter will apply to each section of the platform. For example, if you are in the “Transactions” section, the search will be conducted within that same section.

8. Revised nomenclature

   We have changed our way of referencing a number of approvers. More specifically, the “2 eye” designation will be replaced by “1 approver”, “4 eyes” by “2 approvers” and “6 eyes” by “3 approvers”.

   In addition, the “super administrator” term will become “administrator”.

9. Two limits instead of one

   Currently, each of your users has a single limit that encompasses their transaction approval and creation limits. Within LBC e-Flex, every user will have two distinct limits — one approval limit and one creation limit. As an administrator, you will be able to assign each of your users a transaction creation limit distinct from their transaction approval limit, depending on their specific needs. This represents an additional, even more secure way of providing access to your LBC e-Flex account.

   Important: To ease the process, upon migration to LBC e-Flex, the transaction approval and creation limits will be the same as those already set for each user in the EFT platform. Once the migration is completed, you will be able to modify each user’s limits directly in LBC e-Flex.

A number of elements remain unchanged.

LBCe-Flex will allow you to conduct the same actions as on the existing platform, including:

• creating transactions;
• creating templates;
• importing files;
• creating and managing your users (depending on your role and access level);
• consulting and downloading various reports in Excel format.

Note: The deadline for submitting a same-day transaction remains the same at 4:00 pm ET. Transactions submitted after 4:00 pm will be dated the following day.