Termination of epost™ service

Canada Post will be ending its epost^TM service in 2022. Your last epost^TM statement will be sent to you in September 2022. Moreover, all mail in your epost^TM mailbox will be deleted at the end of December 2022. In the meantime, if you wish to keep your current epost^TM statements on file, you can download, save or print your statements. For more information, see Canada Post's Frequently Asked Questions.

2.When will I receive my last epost^TM statement?▼

Your last epost^TM statement will be sent to you in September 2022.

3.What does this mean for Laurentian Bank customers currently using epost^TM?▼

No action is required from you at this time. Laurentian Bank will continue to produce eStatements and other documents after September 2022. We will update you regarding changes to eStatements delivery.

4.I had to sign up for epost^TM to avoid the $3 statement fee. How will this work?▼

You will continue to receive eStatements after September 2022 via online banking with LBCDirect. Rest assured, we will notify customers before September 2022 about how these statements will be delivered. Should we experience delays in deploying our new solution, your statements will be temporarily sent to you in paper format. In this case, we will not apply the $3 fee.

5.How will I receive my statements after epost^TM is discontinued?▼

Laurentian Bank will continue to offer eStatements once epost^TM is discontinued. Details on how to access these statements will be sent later this year. In the meantime, if you wish to keep your current epost^TM statements on file, you can download, save or print your statements before the end of December 2022.

6.How do I save my current epost^TM statements in my personal files?▼

Log in to your LBCDirect account and select the “Messages” tab. There you will find your epost^TM inbox with a list of your monthly statements. Click “View” to open the electronic file. Your account statement will open in a new epost^TM browser window.

From there you can:

Download the file and save it as a PDF.
Forward the file to another user.
Print the file.

7.Who can I reach out to for more support?▼

We will contact you later this year regarding changes and updates to eStatements. For any questions on epost^TM, please refer to the FAQs on the Canada Post website.

8.What will happen to my account and mail if I take no action?▼

After December 31^st, 2022, access to epost^TM will no longer be available. No action is required from you at this time. Nevertheless, we encourage you to print or download your current eStatements to your personal files. For more information, please refer to the epost^TM FAQs on the Canada Post website.

9.Is there any difference between epost^TM and the new eStatements?▼

You will continue to receive eStatements after September 2022 through our online banking service, LBCDirect. We will keep you informed of our new statement system and how this will impact your banking habits.

10. I didn't sign up for epost^TM, should I sign up now?▼

You can sign up for the epost^TM service until the end of June 2022. After that, you will not be able to sign up for epost^TM. Once the transition to Laurentian Bank eStatements is completed, our epost^TM customers will automatically be included in our new eStatement delivery system.