Fraud prevention: Emails, text messages and calls can be easily compromised. We'll never contact you to ask for your confidential information, such as your PIN, password or verification code. If you suspect you’ve received a fraudulent communication, delete the message or end the call immediately. For more information, refer to our Security page.

Help and FAQ.

Whether you’ve got questions about banking online, your credit card or opening a business account, we’ve got answers.

Personal banking.

Get answers to your questions about LBCDirect, the mobile app, credit cards, banking fees and more.

Business banking.

Need to replace your client card or find our branches? We can answer those questions, and many more.

Service updates.

Get updates as well as details on all the actions we've taken following the September 2023 service interruption.

Find what you need.


Laurentian Bank
mobile app


Credit cards

Banking transactions
and fees

Safety and peace of mind.

Your safety is our top priority.

COVID-19 updates.

Everything from what we’re doing in branches to relief measures.

Secure messaging.

Your confidential documents are always kept safe.