Security

1.What is 2048-bit encryption?▼

In order to protect the privacy of data exchanged over the Internet, we use 128-bit encryption, the safest data encoding technology available on the market. We encode exchanges to avoid that intruders access the confidential information entered during your session or information we transmit.

2048-bit encryption is a recognized data encoding technology which ensures secure information transmission.

To login to LBCDirect, you must use a browser with 2048-bit encryption. Firefox, Explorer, Chrome and Safari offer this level of encryption.

2.Is it safe to use LBCDirect Internet Banking services to carry out banking transactions?▼

The Laurentian Bank has deployed rigorous security features:

2048 bits encryption for Internet transactions;
Online session interruption after 10 minutes of inactivity;
Monitoring of unusual transactions.

And other measures to insure the confidentiality of your personal information.

3.How do I find out if my browser has 2048-bit encryption?▼

The LBCDirect Internet Banking services will not allow you to access your personal data if your browser does not support 2048-bit encryption. Firefox, Explorer, Chrome and Safari offer this encoding system.

4.How can I be sure that my online banking session is safe?▼

Our commitment to maintain a high level of security doesn't mean that you don't have to take necessary precautions when you are making banking online. Even in a safe environment:

Never disclose your password to anyone: to access the section containing personal information on your account, you must use a password. We ask you to modify it regularly and to keep it confidential. Avoid easy-to-guess choices such as birth dates, telephone numbers or addresses, and memorize your password;
Always logoff before leaving your computer;
Clear your browser's cache memory or history to shield your affairs from prying eyes. The procedure used to clear your cache memory varies from a browser to the next. Please refer to your browser for more information;
When you access confidential data from your accounts, you should see, on your screen, a closed padlock or a broken key, depending on your browser. These indicate a secured session.
Regularly install your operating system (Microsoft Windows) and browser (Explorer, Firefox. etc.) updates;
Install a security software on your computer (for example Symantec, McAfee, F-Secure, etc.) to protect yourself from viruses, spywares, etc. And don't forget to install the updates!