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Customer Notice

As per the public health authority’s guidelines, wearing a mask or face covering is now mandatory for all customers and employees at branches, points of service and ABMs.

Latest updates

November 02, 2020 Canada Recovery Benefit (CRB) [+]

A new financial assistance offered by the Government of Canada.

More details

November 02, 2020 End of the Canada Emergency Response Benefit (CERB) [+]

October 28, 2020 CEBA – Deadline Extension and Changes to Eligibility Criteria [+]

You have until December 31, 2020, to submit your request. Also, businesses having opened a commercial account after March 1, 2020 can now file an application.

More details

October 01, 2020 Personal Banking - End of our relief measures [+]

The period to submit a request for a Visa minimum monthly payment deferral or a mortgage payment deferral has ended.

September 02, 2020 CEBA Application Deadline Extension [+]

You now have until October 31, 2020, to submit a loan application.

More details

See older posts

August 21, 2020 4-week extension to CERB [+]

July 20, 2020 Mandatory masks or face coverings [+]

New preventive measures to protect our customers and employees.

More details

July 20, 2020 Changes to the CEBA criteria [+]

Eligibility criteria expanded to the Canada Emergency Business Account.

More details

June 29, 2020 Broadening of Eligibility Criteria for the PACTE [+]

The tourism industry can now benefit from the program.

More details

June 15, 2020 Visa minimum payment deferral [+]

Changes to the Visa relief measures.

More details

June 04, 2020 Changes to the mortgage and personal loans payment deferral [+]

May 27, 2020 Reopening of branches in shopping malls [+]

May 26, 2020 Changes to the Canada Emergency Wage Subsidy (CEWS) [+]

Changes have been made to the program’s characteristics.

More details

May 20, 2020 Canada Emergency Commercial Rent Assistance (CECRA) [+]

A new program for commercial buildings owners is offered by the CMHC.

Find out more

May 12, 2020 Changes to the Business Credit Availability Program (BCAP) [+]

Changes have been made to the BCAP’s characteristics.

More details

May 05, 2020 Extension of reduced branch opening hours [+]

May 04, 2020 FAQs on personal finances [+]

Our FAQs on personal finances is now available.

More details

April 28, 2020 Concerted Temporary Action Program for Businesses [+]

A new program offered in partnership with Investissement Québec is now available.

More details

April 24, 2020 Canada Emergency Wage Subsidy (CEWS) [+]

April 21, 2020 Business Credit Availability Program (BCAP) [+]

A new program offered in partnership with Export Development Canada is now available.

Find out more

April 16, 2020 Visa payment deferral [+]

Our Visa payment deferral form is now available.

Find out more

April 15, 2020 Mortgage payment deferral [+]

Our mortgage payment deferral form is now available.

Find out more

April 13, 2020 Direct deposit enrolment is now available through LBCDirect [+]

April 09, 2020 Canada Emergency Business Account Program now available [+]

April 09, 2020 Our Visa relief measures [+]

Deferral of minimum Visa payments and reduced interest rate

Learn more

April 06, 2020 Canada Emergency Response Benefit (CERB) [+]

Direct deposit is the quickest way to receive the Benefit payment in your bank account.

Learn more

March 31, 2020 Getting through these extraordinary times, together [+]

March 26, 2020 Reducing opening hours [+]

In order to prevent the spread of the coronavirus, Laurentian Bank is reducing opening hours at its branches and points of service.

March 24, 2020 Increase in the payWave payment limit [+]

Laurentian Bank has announced an increase in the contactless payment (payWave) limit for Laurentian Bank Visa cardholders.

March 23, 2020 Temporary closure of some branches [+]

In line with the provincial government’s guidelines, some branches located in shopping centres will temporarily close until May 1, 2020.

March 18, 2020 Measures to support our Personal and Business customers [+]

March 14, 2020 Message from President and CEO François Desjardins [+]

Our teams are here to help you

Like you, we’ve been closely monitoring this unique global health crisis. We are committed to being there for you, both remotely and at a branch, however the situation unfolds. Our team is ready to do whatever it takes to support you.

True to our mission to help our customers improve their financial health, our team of professionals is there to guide and assist you in understanding everything that is happening and help you plan for a better financial future.

We’re here to advise you

Invest, borrow or cash in? It’s understandable to have questions about your investments or your financing products right now. It’s also the perfect time to take stock of your financial health. Talk to an advisor to create or update your budget and discuss your financial strategy. Take advantage of personalized advice tailored to your situation so you can make informed decisions.

Book your phone appointment with an advisor today.

Consult our FAQs on personal finances and read the LBC News article on budget planning.

Financial measures to help you

Our commitment to support you financially

Laurentian Bank Financial Group (LBCFG) is committed to supporting its personal and business customers during the COVID-19 pandemic. Since everyone’s situation is unique, we will work to find solutions on a case-by-case basis.

Relief measures for personal customers [+]

Relief measures for business customers [+]

Need additional credit?

Please talk to your advisor, account manager or contact us at 1-800-252-1846. We’ll evaluate which solutions are tailored to your situation.

You have questions, we’re here for you.

Consult our FAQ's.

For your financial services

Call us to talk it over

Personal Customers

Our teams are here and ready to help and advise you with your financial needs during regular business hours (phone appointments only). Banking transactions, financial services and advisory services can be completed by phone.

Find out more about the initiatives we’ve put in place to guide and advise you remotely.

Business Customers

Our teams are here and ready to help you and advise you with your financial needs during normal business hours (phone appointments only). We have implemented several measures to facilitate your remote transactions.

If you do business with a branch: If you are doing business with an Account Manager at a business centre:

Reduced business hours remain in effect across our entire network

Please note that our reduced business hours will remain in effect until further notice. Reduce hours are from 10 a.m. to 2 p.m., Monday to Friday, and apply across our entire network.

Our advisors remain available by phone, upon advisory services branch hours, to assist you with your transactions, finances or investments.

Book a phone appointment.

To protect the health and safety of our employees and clients, we have increased our hygiene measures and implemented additional preventive measures at our points of service.

Use our electronic services 24/7

To ensure everyone’s safety, we strongly encourage you to do your banking transactions from the comfort of your own home using the following solutions:

  • LBCDirect electronic services, available online or by phone
  • Our Telebanking Centre can be reached by dialing 1-800-252-1846 every day, from 8 a.m. to 8 p.m.

You can conduct most of your transactions through Laurentian Bank and THE EXCHANGE®
ABMs networks.

Due to the exceptional situation we’re experiencing right now, the wait time to talk to an agent may be longer than usual. We appreciate your patience.

Hygiene and prevention measures

Your health and safety is our priority

To protect our customers and employees from COVID-19 and following the public health authority’s guidelines, we have implemented preventive measures at our branches, points of service and ABM areas:

For everyone’s safety, we have also put these specific hygiene measures in place:

  • Added alcohol-based antiseptic gel and disinfecting wipes
  • Installed plexiglass
  • Installed two-metre indicators on the floor to ensure social distancing
  • Increased cleaning frequency, especially in commons paces: counters, doors, ABMs, etc.

Access to our branches and points of service is prohibited for anyone who has recently travelled, who has been in close contact with someone who has travelled or is exhibiting symptoms, who is experiencing symptoms themselves or who is refusing to wear a mask or face covering. Please conduct your banking transactions remotely, either online via LBCDirect, by phone or by contacting your advisor.

Have any questions about our preventive and hygiene measures?
Check out our Frequently Asked Questions.

Your savings are protected

During this time of uncertainty, you don’t have to worry about the safety of your deposits. With the Canada Deposit Insurance Corporation (CDIC) protection, your deposits with us are automatically covered for up to $100,000, as well as terms greater than 5 years. Discover how.

How to protect yourself from scams arising from COVID-19

During this pandemic, there are scammers looking to take advantage of the situation. Beware of fraudulent emails trying to trick you into revealing your personal information or clicking on links or attachments containing malware.

Here how to spot a scam to avoid becoming a victim:
https://bit.ly/2Qyig4O.

If you believe you have been a victim of fraud or phishing, please contact our Fraud Prevention Centre (514-284-7570 or 1-800-263-8980).

Also learn how to avoid the latest scams arising from government benefits

With government measures in place, including the Canadian Emergency Response Benefit (ECP), scammers are taking advantage of the situation by sending fake text messages or emails on behalf of the Canada Revenue Agency or a financial institution. The recipient is asked to click on a link to receive government assistance. Please be aware that official institutions will NEVER use this means to notify you that they will be depositing a benefit or that you must click on a link to receive it.

Find out more

FAQ’s

Find all the answers to your questions here