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Learn how to spot fraud

Criminals are taking advantage of the COVID-19 emergency to engage in phishing and fraudulent actions.
Be vigilant and learn how to spot a scam

Latest updates

May 20, 2020 Canada Emergency Commercial Rent Assistance (CECRA) [+]

A new program for commercial buildings owners is offered by the CMHC.

Find out more

May 12, 2020 Changes to the Business Credit Availability Program (BCAP) [+]

Changes have been made to the BCAP’s characteristics.

More details

May 05, 2020 Extension of reduced branch opening hours [+]

May 04, 2020 FAQs on personal finances [+]

Our FAQs on personal finances is now available.

More details

April 28, 2020 Concerted Temporary Action Program for Businesses [+]

A new program offered in partnership with Investissement Québec is now available.

More details

See older posts

April 24, 2020 Canada Emergency Wage Subsidy (CEWS) [+]

April 21, 2020 Business Credit Availability Program (BCAP) [+]

A new program offered in partnership with Export Development Canada is now available.

Find out more

April 16, 2020 Visa payment deferral [+]

Our Visa payment deferral form is now available.

Find out more

April 15, 2020 Mortgage payment deferral [+]

Our mortgage payment deferral form is now available.

Find out more

April 13, 2020 Direct deposit enrolment is now available through LBCDirect [+]

April 09, 2020 Canada Emergency Business Account Program now available [+]

April 09, 2020 Our Visa relief measures [+]

Deferral of minimum Visa payments and reduced interest rate

Learn more

April 06, 2020 Canada Emergency Response Benefit (CERB) [+]

Direct deposit is the quickest way to receive the Benefit payment in your bank account.

Learn more

March 31, 2020 Getting through these extraordinary times, together [+]

March 26, 2020 Reducing opening hours [+]

In order to prevent the spread of the coronavirus, Laurentian Bank is reducing opening hours at its branches and points of service.

March 24, 2020 Increase in the payWave payment limit [+]

Laurentian Bank has announced an increase in the contactless payment (payWave) limit for Laurentian Bank Visa cardholders.

March 23, 2020 Temporary closure of some branches [+]

In line with the provincial government’s guidelines, some branches located in shopping centres will temporarily close until May 1, 2020.

March 18, 2020 Measures to support our Personal and Business customers [+]

March 14, 2020 Message from President and CEO François Desjardins [+]

Our teams are here to help you

Like you, we’ve been closely monitoring the unique and ever-changing global health crisis. We are committed to being there for you, our customers, however the situation unfolds, and our team is ready to do whatever it takes to support you.

True to our mission to help our customers improve their financial health, our team of professionals is there to guide and assist you in understanding everything that is happening and help for a better financial future.

We’re here to advise you

Invest, borrow or cash in? It’s understandable to have questions about your investments right now. It’s also the perfect time to take stock of your financial health. Talk to an advisor to create or update your budget and discuss your investment strategy. Take advantage of personalized advice tailored to your situation so you can make informed decisions.

Book your phone appointment with an advisor today.

Consult our FAQs on personal finances and read the LBC News article on budget planning.

Financial measures to help you

Our commitment to support you financially

Laurentian Bank Financial Group (LBCFG) is committed to supporting its personal and business customers during the COVID-19 pandemic. Since everyone’s situation is unique, we will work to find solutions on a case-by-case basis, and customers may be eligible for relief measures.

Relief measures for personal customers [+]

Relief measures for business customers [+]

Need additional credit?

Please talk to your advisor, account manager or contact us at 1-800-252-1846. We’ll evaluate which solutions are tailored to your situation.

You have questions, we’re here for you.

Consult our FAQ's.

For your financial services

Call us to talk it over

Personal Customers

Our teams are here and ready to help and advise you with your financial needs during regular business hours. Banking transactions, financial services and advisory services can now be completed by phone.

Business Customers

Our teams are here and ready to help you and advise you with your financial needs during normal business hours. We have implemented several measures to facilitate your remote transactions.

If you do business with a branch: If you are doing business with an Account Manager at a business centre:

Extension of reduced hours and limited access to certain branches

To protect the health and safety of our employees and clients, we will be maintaining our reduced business hours, from 10 a.m. to 2 p.m., across our entire network. In addition, all branches located in shopping malls will remain closed until further notice.

Use our branch locator tool to find out branch business hours and the phone number to reach your advisor or your account manager.

Use our electronic services 24/7

To ensure everyone’s safety, we strongly encourage you to do your banking transactions from the comfort of your own home using the following solutions:

  • LBCDirect electronic services, available online or by phone
  • Our Telebanking Centre can be reached by dialing 1-800-252-1846 every day, from 8 a.m. to 8 p.m.

You can conduct most of your transactions through Laurentian Bank and THE EXCHANGE®
ABMs networks.

Due to the exceptional situation we’re experiencing right now, the wait time to talk to an agent may be longer than usual. We appreciate your patience.

FAQ’s

Find all the answers to your questions here

Beware of phishing scams

How to protect yourself from scams arising from COVID-19

During this pandemic, there are scammers looking to take advantage of the situation. Beware of fraudulent emails trying to trick you into revealing your personal information or clicking on links or attachments containing malware.

Here how to spot a scam to avoid becoming a victim:
https://bit.ly/2Qyig4O.

If you believe you have been a victim of fraud or phishing, please contact our Fraud Prevention Centre (514-284-7570 or 1-800-263-8980).

Also learn how to avoid the latest scams arising from government benefits

With government measures in place, including the Canadian Emergency Response Benefit (ECP), scammers are taking advantage of the situation by sending fake text messages or emails on behalf of the Canada Revenue Agency or a financial institution. The recipient is asked to click on a link to receive government assistance. Please be aware that official institutions will NEVER use this means to notify you that they will be depositing a benefit or that you must click on a link to receive it.

Find out more